Responsibilities
JOB DESCRIPTION
- Conduct thorough validation checks on POI
- Update SharePoint status
- Complete application update in Alpha (incl. Memo)
- Refer to forensics where applicable
- Follow the correct “on hold” process
- Ensure that the application is restarted
- Make sure that all missing/ required information is updated accurately
- Ensure that the necessary notes are made
- Select the correct disposition code
- Capture all details accurately
- Verify that store indicated proof of income
- Income documents noted for applicable period
- Annual Income to be captured accurately
- Confirm with management to validate proof of income
- Ensure that the necessary notes are made as per income verifier
Qualifications & Experience
- Grade 12 (Matric)
- 1 year Call Centre Experience
Skills
- Passionate about people is a must.
- Target driven and experience focused.
- Being an ambassador for our brands and offering amazing Customer experience.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
Behaviours
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
