Website Standard Bank Group
As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.
Job Description
We are seeking a dedicated and customer-focused Universal Banker (Level 1) to join our team in Parow, Cape Town. As a Universal Banker, you will be the primary point of contact for our Personal, Prestige, and Private Banking clients, providing comprehensive banking services and solutions.
- Assist clients with a wide range of banking matters, from product inquiries to account activities
- Accurately assess and understand client needs to provide efficient, one-and-done solutions
- Open relevant accounts, process statements, and manage debit order information
- Deliver exceptional customer service that consistently meets client expectations
- Operate within product and legislative parameters, including FAIS regulations
- Provide clear and concise explanations of banking products, services, and policies
- Identify cross-selling opportunities and recommend appropriate financial solutions
- Maintain up-to-date knowledge of banking regulations and industry trends
- Collaborate with team members to ensure smooth branch operations
- Handle customer complaints and resolve issues in a professional and timely manner
Qualifications
Essential Qualifications:
- Matric (Secondary Education Certificate)
- National Certificate in Banking(NQF5 FAIS recognized qualification)
Professional Experience Requirements:
- Minimum of 2-3 years of demonstrable sales experience in a financial services environment
- Comprehensive understanding of branch operations processes and banking products
- Proven track record in a branch banking or contact center setting, with in-depth knowledge of bank processes, policies, and product offerings
- Exceptional customer service skills with a focus on delivering professional and efficient client interactions
- Proficiency in banking software and systems
- Analytical and problem-solving skills with keen attention to detail
- Knowledge of FAIS (Financial Advisory and Intermediary Services) regulations
- Experience in branch operations
- Ability to work flexibly in a fast-paced environment
- Strong time management and organizational skills
- Goal-oriented mindset with a focus on meeting targets and KPIs
