Job Purpose:

To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.

Principal Accountabilities:

Delivery

• Welcoming of clients/visitors and immediately notifying appropriate staff member.
• Arrange for comfortable seating and beverages.
• Contact host and announce visitor arrival.
• Make photocopies for clients/visitors.
• Fax maps to clients/visitors, at their request.
• Direct clients to correct reception area/s
• Direct staff to the Forum.
• Facilitate bookings via system.
• Maintain required admin files and ensure regular follow up on all requests for bookings and access.
• Petty cash management / office supplies management.
• BCM assistance
• Coffee for directors
• Assist partners with time sheets from calendars
• Assist partners with collating AWD information
• Assist partners with CPD recording for SAICA and IRBA.

Relationships

• Be able to build and sustain professional relationships both within PwC and externally.
• Actively collaborate with colleagues in solving challenges.
• Creating a good team spirit, e.g. leading by example.

Qualifications:

• Experience in customer service environment
• Computer Literacy important
• Able to work on Oracle, Workday and Sales Force

Experience:

• 2 – 3 years in similar position or experience.

Key Knowledge and Skills:

Delivery

• Meeting and greeting all visitors that enter the building.
• Friendly disposition and confidant.
• Present very professional in verbal communication
• Pay attention to detail essential
• Be committed to service excellence.

General

• Excellent interpersonal skills
• Good written and verbal communication skills
• Always leading by example.
• Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.
• Act with integrity.
• Always be respectful of all members internal and external.
• Strong ethics.