The F&B Supervisor supervise service and wait staff, as well as service guests within the restaurant to maximise guest satisfaction and food and beverage profitability. All work is carried out in line with the hotel’s guidelines, food and beverage sales and marketing plan, the restaurant business plan, and corporate guidelines and service concepts.

Tasks, Duties And Responsibilities

SUPERVISE SERVICE AND WAITSTAFF AND SERVICE GUESTS IN ALL FOOD & BEVERAGE OUTLETS TO MAXIMISE SATISFACTION AND PROFITABILITY

• Ensures that guests receive quality service by providing work direction for Food & Beverage staff
• Supervises wait staff and bus persons, verifying that their workstations are stocked neat and orderly
• Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly
• Ensures that Food & Beverage outlets is in neat and orderly condition at all times
• Provides guests with quality service by monitoring staff assignments and responsiveness
• Performs all service duties of the restaurant
• Coaches staff to achieve Food & Beverage revenue goals
• Actively pushes high profit food and beverage items, and informs staff of such to increase sales
• Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service
• Seeks appropriate opportunities to communicate with guests to personalise the service
• Keeps Food & Beverage outlets, FF&E, silver, glass, porcelain etc. clean and in good working order
• Ensures readiness and compliance among all staff
• Utilises supervisory skills, effective communication, and motivation to maximise employee productivity and satisfaction
• To work pro-actively to minimise complaints from guests
• Stays abreast of applicable liquor laws, hotel rules and restaurant limitations
• Checks that all food and beverage sales is registered and paid for appropriately
• Checks the restaurant reservations to be aware of VIP guests, and uses names when appropriate
• Attends meetings and training required by the Food & Beverage Manager
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Food & Beverage Manager
• Continuously seeks to endeavour and improve knowledge of own job function

MINIMUM REQUIREMENTS:

• Full knowledge and experience within F&B environment
• Bar knowledge will be an advantage
• Experience with conferences and functions will be an advantage
• Previous experience of a minimum of 3 years in a similar position
• Ability to consistently deliver and exceed service standards
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with POS Systems
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments.
• Flexible and able to work shifts
• Must have a passion for working with people and not be shy
• Yes I Can! attitude