Summary:

To create an ultimate shopping experience through effective leadership and execution of various sales and merchandising functions within the store. To maximise profitability by understanding the relevant target markets and leading teams to drive a customer centric environment. To initiate and execute various strategies to improve store performance and enhance team productivity.

FUNCTIONS / RESPONSIBILITIES:

Customer Experience

• To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help).
• To enhance a customer experience by recognizing and resolving conflict promptly, i.e. customer queries or complaints.
• To embrace and enforce the “sunset rule” todays work today.
• To ensure that teams understand and execute the various customer experience initiatives as per company requirement.
• To develop and implement the action plans derived from the customer experience reports.
• To ensure that all associates are attired as per company standards.
• To ensure associates within his/her control have the required skills and product knowledge to provide excellent levels of customer service.
• To ensure associates build a relationship with and delivers service to customers with a specific focus on fulfilling customer needs.
• To ensure optimum service levels in areas of responsibility.

Sales

• To analyze market trends and initiate strategies to improve sales, i.e. competitor shopping etc.
• To analyze and develop action plans to address the store sales performance, by utilizing the daily and weekly sales performance reports.
• To support, coach and motivate teams to exceed the set budgeted sales targets.

Expenses

• To plan, monitor and maximize market opportunities to achieve monthly turnover.
• To monitor and control all expenses to prevent over expenditure, i.e. scheduling, overtime, auction costs, stationery, electricity etc.
• To ensure the effective management of TK records, i.e. schedules, leave types, clockings and audit trails etc.
• To ensure that the in-store mark down process is adhered to as per company requirements.
• To ensure the effective management of auction costs as per company procedure.

Stock Loss

• To ensure adherence to all security and risk measures as per compliance standards.
• To ensure that the high risk policy and procedures are adhered to as per company requirements.
• To monitor the implementation of the stock take process and procedures, i.e. stock take count down process, recounts etc.
• To maintain a disciplined control on security in order to minimise shrinkage and damage to goods.
• To implement, execute and maintain stock take post mortem action plans.

Inventory Management

• To ensure stockholding levels are in line with merchandising plans and with sales performance.
• To analyse merchandise movement to highlight slow sellers/fast sellers.
• To ensure that aged /obsolescence stock is actioned as per company procedure.
• To ensure that core stock and promotional lines are maintained as per company standard.
• To analyse all SAP CAR reports and initiate strategies to improve store performance.

Merchandise

• To ensure that the latest version of space planning is implemented and maintained as per company standards.
• To manage the gap scanning process as per company requirements.
• To ensure that visual displays are updated to incorporate and promote new product launches, locally relevant events, festive and seasonal themes as per creative guidelines.
• To ensure stock is displayed as per merchandising standards, i.e. correct PI Labels, bar code and price, SSDMA check on all advertised lines.
• To ensure that signage standards are implemented in accordance with the Signage Manual.

Leadership

• To continuously enhance existing capabilities and develop new skills.
• To ensure that all associates are regularly trained in order to achieve the required standard.
• To coach and develop team in order to achieve the required store standards in relevant areas.
• To ensure that the individual development training pack (IDTP) is completed for his/her team and regular one on one conversations are conducted.
• To ensure that the performance improvement process (PIP) is adhered to.
• To ensure all new associates are on boarded as per company requirements.
• To have a thorough understanding of the IR processes in order to carry out disciplinary investigations and hearings where appropriate.
• To take ownership of the recruitment and selection process.
• To initiate and control the implementation of the succession pipeline, i.e. talent pool across are levels.
• To initiate and facilitate the collaboration between the various teams.
• To act in line with the dominant values of the organization, i.e. act with integrity, service to our customers, strive for excellence and respect for the individual.
• To achieve a win-win outcome when there are conflicting interests and limited resources.

General

• To ensure that all compliance areas are maintained according to business requirement, i.e. OHASA, stock loss, Massmart audits etc.
• To ensure adherence to the role as per the OHASA 16.2 appointee.
• To ensure the overall maintenance and housekeeping standards are diligently adhered to, i.e. company assets, walls, ceiling, air-conditioning, fixtures, stockrooms, security systems etc.
• To acknowledge and action the Store Operations communication.
• To ensure that Management By Walk About (MBWA) is conducted.
• To be supportive, flexible and assist, as and when, required to perform duties that do not fall in this position.
• To keep abreast of retail developments in close proximity to the store.

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Qualifications:

• Matric
• Relevant tertiary qualification advantageous

Experience:

• 5 years retail experience, in a senior management role

Competencies & Skills:

• Talent Management
• Emotional Intelligence
• Planning and improvement
• Manage execution & results
• Customer centric
• Use appropriate judgment
• Performance Management
• Manage ethics & compliance
• Agile
• Strategic and Planning skills
• Solution driven

Compliance:

The position requires trust and honesty and that entails the handling of cash and/or finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise.