Website Empact Group
At Empact we are on a journey – a journey to do our best and be the best for our people, our clients, our partners, our community and our planet. This is the passion that drives us to be the preferred, purpose led partner for catering, cleaning and integrated facilities management solutions in Southern Africa; known for our skilled and caring people, our consistent excellence in service delivery and the value we create for our clients.
Education and Experience Required:
- Matric
- Prior administrative experience, ideally in the hygiene industry.
- Strong negotiation and communication skills.
- Excellent attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and digital tools.
- Knowledge of hygiene practices, pest control, and related regulatory requirements.
Key Areas of Responsibilities:
- Develop and maintain standards for hygiene, pest control, and deep cleaning services.
- Track and manage proof of delivery (PODs) and service reports.
- Update client HSE files to ensure compliance with regulations.
- Coordinate medical appointments and client induction processes.
- Complete onboarding documentation for temporary and permanent staff in hygiene-related roles.
- Prepare documentation for contract cancellations.
- Reconcile credit card statements for the regional manager.
- Handle client inquiries and provide timely responses to queries.
- Assist payroll with staff payment issues.
- Collaborate with finance teams to address client-related concerns.
- Respond promptly to email inquiries.
- Provide logistical and administrative support for roadshows and events, leveraging experience with Praxedo software.
- Schedule and manage timesheets for regional technicians.
- Review service and treatment reports, resolving discrepancies as needed.
- Coordinate with hygiene teams to compile and upload service reports to the company portal.
- Prepare installation notices and request vouchers for store or warehouse needs.
- Work closely with teams to align hygiene, pest control, and deep cleaning services with company objectives.
- Stay informed about industry trends and regulatory updates, suggesting improvements, as necessary.
Preferred Skills:
- Certification in Office Administration or a related field.
- Experience in a fast-paced work environment.
- Strong multitasking and prioritization skills.
- Analytical and problem-solving abilities.
- Capacity to work independently and collaboratively within a team.
