City of Joburg Municipality is inviting graduates to apply for Intake and Registry Internship Programme 2025.

Internship Position:

Designation: Internship – Intake and Registry
Department: Office of the Ombudsman
Branch: Intake and Registry
Remuneration:

• R9,960.45 pm (for candidates with a completed qualification of at least 360 credits)
• R3,500.00 pm (for candidates currently enrolled as students)

Internship Duration:

• Not exceeding 18 months

Requirements:

• Grade 12/Matric
• Diploma/NQF Level 6 in Business/Public or Municipal Administration
• City of Johannesburg residents only (applicants must live in Johannesburg)
• Must not have participated in any internship programme before

Key Responsibilities:

• Log and resolve customer complaints/queries efficiently, meeting targets set by the Office of the Ombudsman.
• Ensure compliance with POPIA (Protection of Personal Information Act) and records management standards.
• Handle the full intake process, including logging complaints, managing customer expectations, and presenting complaints at weekly assessment meetings.

Skills & Competencies:

• Computer literacy and excellent communication (both written and verbal) skills
• Good planning and organizing skills
• Ability to work collaboratively in a team, with attention to detail and quality
• Strong commitment to Customer Service Delivery and Batho Pele principles (service to the people)
• Ethics and professionalism in all interactions

Application Instructions:

• Closing Date: Wednesday, 18 December 2024
• Apply online via the Joburg Careers portal or through the official website: www.joburg.org.za
• Only online applications will be considered.

Enquiries:

For more information, you can contact Mthunzi Kunene at (011) 288 2800.

Important Notes:

• Only shortlisted candidates will be contacted.
• If you do not receive a response within six weeks of the closing date, please consider your application unsuccessful.
• The City of Johannesburg reserves the right not to make any appointment.
• Misrepresentation or failure to disclose material information will automatically disqualify your application.

Make sure to submit your complete application by the deadline and include all required documents (Certified qualifications, ID, and CV).