The City of Johannesburg (CoJ), Group Finance Department is offering Internship opportunities to suitably qualified and unemployed graduates. The Interships will run for a a period NOT exceeding eighteen (18) months.
About City of Johannesburg
The City of Johannesburg Metropolitan Municipality is a metropolitan municipality that manages the local governance of Johannesburg, South Africa. It is divided into several branches and departments in order to expedite services for the city. Johannesburg is a divided city: the poor mostly live in the southern suburbs or on the peripheries of the far north, and the middle class live largely in the suburbs of the central and north. Around 20% of the city lives in abject poverty in informal settlements that lack proper roads, electricity, or any other kind of direct municipal service. Another 40% live in inadequate housing with insufficient municipal housing.
Position Title:
Internship (Revenue Call Centre, Customer Services Centre, Billing and Credit Control)
Duration:
18 Months contract
Department:
Finance Department
Primary Function: Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point of contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers
Responsibilities:
- To apply set standard operational procedures in logging of all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first time resolution are logged and resolved immediately;
- Perform specific sequences associated with maintaining electronically based information /data/records.
- To subscribe to the Performance management Policy within the City of Joburg Municipality;
- To maintain strong customer and working relation with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
- To efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City’s policies and procedures;
Requirements:
- Grade 12 plus a relevant tertiary qualification at NQF level 6 or Higher
- or student enrolled towards at NQF level 6 or higher qualification
Skills and Competencies:
- Computer Literacy- (Microsoft Office Applications);
- Problem solving skills;
- Good Time management;
- Excellent listening and communication skills (verbal and written);
- Excellent Interpersonal skills; Core Learning Competencies:
- Basic knowledge of billing concepts and functions;
- Knowledge Retention and recall;
- Capability to handle pressure;
- Ability to interpret mathematical information;
- Attention to detail and accuracy;
How to Apply
Apply Online for the City of Johannesburg: Call Centre Internship Programme 2024 / 2025
