Job Purpose

To execute assigned work tasks; to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff; following defined procedures and standards; in line with Nedbanks business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Ensure that all standards are observed and procedures are carried out in a timely manner in order that all systems functionality and data is accurateby managing systems software configurations. Deliver agreed expense budget by ensuring the following; Overtime spend is kept within budget; Monthly Attendance and Leave Schedules; All Claims and recoveries are managed; Telephony expenses Data Card Usage Managed Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Provide 1st level support and occasional 2nd level support and trouble shooting against guidelines; thus meeting clients’ needs.
• Manage and action customer requests/calls through building and enhancing client relationships.
• Provide timeous and effective feedback through engagement with team members Ensure team complete work to plan by providing office administrative support to the team.
• Monitor the trends of systems activity by working with senior colleagues to agree policies for future system enhancements.
• Compile with policies and standards by providing system access within mandate.
• Conduct health checks as per documented procedures as per agreed time lines Execute on implementation plans for new/ upgraded/ enhancements as required.
• Solve work issues and problems by acting on MIS information as provided by Senior colleagues

Job Responsibilities Continue

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Information Technology Diploma or Degree plus Product certification

Essential Certifications

• Relevant product certification an advantage

Preferred Certifications

Minimum Experience Level

1-2 years IT industry or related experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Information Technology concepts
• Role relevant related technologies
• Multiple operating system
• Computer Literacy
• Performance monitoring and tuning

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work